Jordanian organizations and businesses are increasingly leveraging Information and Communication Technologies (ICT) as a cost-efficient delivery channel for financial services. Digital Finance Services (DFS) have the potential to expand the delivery of basic financial services (savings, credit, insurance and transfers) through innovative technologies and digital payment platforms. This report presents the state of Jordan’s Digital Financial Service ecosystem as of February 2019. It gives a full appreciation of the market opportunity and challenges, and examines the critical success factors needed to catalyze DFS operations in the Kingdom.
DFS offers an opportunity to connect an estimated 62.5% of unbanked Jordanians to financial products and services. The Kingdom’s supportive regulatory environment and its reliable telecommunication infrastructure alongside recent initiatives undertaken by the CBJ such as the introduction of the Digital Finance Council, the Fintech Regulatory Sandbox, and the 2017 launch of the National Financial Inclusion Strategy (NFIS) with DFS one of the industry pillars, all enhance the DFS sector.